ICT Support Agent

About imec Qatar 

Imec Qatar is a new regional office where we drive our mission of pioneering innovative semiconductor solutions that lay the foundation for a smarter, greener, and truly AI-driven future. Specializing in advanced design tools for emerging technologies like silicon photonics and 3D integrated circuits, imec Qatar is at the forefront of chip development. And we're driving the future with intelligent solutions to optimize infrastructure, and deep-tech innovations targeting applications for a sustainable society. 
This is more than just a new office - it's the start of an exciting journey. With the launch of imec Qatar, you have the unique opportunity to join us from day one and help shape the future of semiconductor innovation in the region. Be part of the team from the very beginning, joining us as ICT Support Agent. ! 

What you will do

You will provide second-line IT support to employees, manage workstations, and contribute to the efficient operation of the IT infrastructure. These tasks are performed 100% on site. 

• User support: 
  
  • Provide general IT support to users via phone, email, and in person (Windows and macOS). 
  • Troubleshoot hardware and software issues. 
  • Install, configure, and maintain workstations (desktops, laptops, printers, peripherals). 
  • Support the use of Microsoft 365 applications. 
• Workstation management: 
  
  • Reinstall and image Windows PCs using MS InTune. 
  • Troubleshoot user account and access rights issues. 
  • Meeting Room Support: Provide support for the use of Logitech meeting room equipment. 
  • Basic troubleshooting of audio and video issues in meeting rooms. 
• Documentation and reporting: 
  
  • Register and document incidents and solutions in the ticketing system. We use Service Now; any experience with this platform is a plus. 
  • Prepare short user guides and documentation. 
  • Report common problems and trends. 
• Teamwork and communication: 
  
  • Collaborate with other IT staff and departments. 
  • Communicate effectively with users in English. 
  • Actively contribute to improving IT processes and procedures. 
• Network & Server infrastructure: 
  
  • Perform local troubleshooting 
  • Collaboration with local suppliers 
  • Assist with (onsite) Hardware interventions 
  • Follow up tickets 

You will be part of imec, and that means… 

You will join a world-class research center in nanotechnology at our brand-new office in Doha (Qatar). You will build a team that shapes technology that will determine the society of tomorrow. Imec is an inclusive employer with an open, multicultural, and informal working environment. We provide ample room for initiative and professional development. 

Who you are

• You have demonstrable experience reinstalling Windows PCs. 
• You have extensive knowledge of Windows operating systems. 
• Strong troubleshooting skills. 
• Experience with Logitech meeting room equipment is a plus. 
• Excellent communication skills in English. 
• Experience working in a large corporate environment. 
• Good team player, strong social skills. 

This set of tasks forms a basis and can always be adjusted to specific needs. 

IMEC and its affiliates will not accept unsolicited resumes from any source other than directly from a candidate. IMEC will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (hereafter “Agency”) to have been referred by the Agency free of charge. IMEC will not pay a fee to any Agency that does not have a prior written agreement with IMEC, validated by its HR department, in place regarding a specific job opening and allowing to submit resumes.