/Junior Service Delivery Manager - Microsoft

Junior Service Delivery Manager - Microsoft

Computer and IT - Leuven | More than two weeks ago

Imec is looking for an ICT Service Owner to own and manage all ICT Services in different functional domains but with a strong focus on our Microsoft O365 & Power Platforms

Junior Service Delivery Manager - Microsoft 

What you will do

Responsibilities include: 
  • Ensure all incidents and service requests are handled and solved in time as agreed in the SLA  
  • Manage the lifecycle of the service  
  • Manage policies together with the Digital Workplace team  
  • Service document management and knowledge management 
  • Coordinate partners and colleagues that are working on your services  
  • Managing Microsoft and Office 365 licenses  
  • Managing the operational budget 
  • Managing support contracts  
  • Release / change management
You will:
  • Be part of the Digital Workplace Team within the ICT department and work in close collaboration with your team members, other ICT teams and business departments
  • Build up network within ICT and imec
  • Build up functional knowledge on how the Digital Workplace team works and understand the relevant business processes

What we do for you

We offer you a challenging role in which you think and act strategically and in which you have a concrete impact on large ICT services within imec. This is your opportunity to work in an advanced high-tech environment, contributing to technologies that will have an impact on tomorrow’s society. At imec, we offer ongoing learning opportunities to help you acquire new skills or deepen existing expertise. 
Your valuable contribution and that of your colleagues make imec a top player in its field. Your energy and commitment are therefore appreciated by means of an attractive and competitive salary with many fringe benefits.

Who you are

  • You have a bachelor’s degree, preferably in computer science or information technology. Having a proven experience in a similar role is considered a plus  
  • You have knowledge of IT Service Management, an ITIL certificate is a plus 
  • You have admin knowledge of Office 365 
  • You have a first experience in managing outsourced support contracts 
  • You work in a structured way, adhering to internal processes 
  • You are a strong communicator 
  • You are fluent in English