ICT Functional Analyst/Service Owner – MS Dynamics 365 CRM
What you will do
You will be part of the Lead to Project & UX Team within our ICT organization. This team’s focus is the supporting applications for our commercial functions (sales, customer support, marketing, contract administration, legal,....), using mainly Microsoft Dynamics 365 CRM technology. Within each functional domain, imec is currently doing a technology and process transformation spanning over multiple years. The different teams are responsible for the configuration, maintenance, and support of respective software solutions.
This means that you will:
- Translate requirements from one or multiple business units into designs and functional solutions which will be integrated in the overall ICT roadmap / programs. You will investigate existing solutions and business processes and make proposals for improvements.
- Further, you will play an important role in the test cycles, the validation of the development work done by our partners, the technical architecture and the internal and external coordination and communication.
- You will also be involved in the follow-up of the support and maintenance of the environment by our partners.
- You will work in an experienced team, building knowledge over the different functional areas, but with a focus on our commercial activities.
- For this long-term position, you will be given ample time to build-up knowledge about the semi-conductor and research eco-system and the existing and future system landscape.
What we do for you
We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.
We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth.
We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits.
Who you are
- You obtained a bachelor’s degree in ICT or a master’s degree in industrial engineering sciences.
- You already have experience in Microsoft Dynamics 365 (CRM) as consultant or functional analyst.
- You show a passion for software development/configuration and an eagerness to learn.
- You have experience in process designs and process thinking.
- You feel comfortable in a complex and demanding environment.
- You have no problem to follow the ICT governance processes and templates.
- You are a communication superstar who enjoys collaborating with internal colleagues (ICT and business) as well as with external development & support partners.
- You are fluent in both Dutch and English.